Technical Services-Comax Group

Technical Services

Comax’s customer service team consists of a business team, technical service team, farm process design team, and customer support center. Together, these teams work in tandem to provide Comax customers with up-to-date equipment and system consultations, farm design consultations, equipment and system installation guidance, as well as user training and after-sales service.

Planning and Design

Product Services

Technical Support

Technical Training

Service hotline: 400-777-2900

Contact Us

Product Services

Pre-Sales Consulting Services

Equipment installation & layout guidancePig farm production process design

Provide preparation guidance on installation

Installation Services

Site installation guidance and equipment calibrationTechnical training of equipment operation for pig farm personnel

After-Sales Services

Post-Installation services within warranty periodServices after the warranty period

Spare electrical parts supply, maintenance, and replacement

After-Sales Services

Services Within Warranty Period

Respond to reported malfunction within 1 business day, provide the solution within 2 business days

Provide alternative that meets the customer’s time constraints if malfunctions cannot be fixed in time

If our customer does not have spare parts to guarantee the operation of the equipment temporarily, we will provide emergency spare parts to help until the damaged spare parts are repaired

Support customers through post-installation process and schedule visits upon request